Employee Relations Specialist

Employee Relations Specialist

Location: San Jose, Costa Rica

Join Lonza's Employee Relations team and play a key role in fostering a fair, respectful, and compliant workplace across our U.S. operations. This is an exciting opportunity to manage impactful employee relations matters, partner with cross-functional stakeholders, and help shape a positive employee experience through expert guidance, investigations, and continuous improvement initiatives.

What you will get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

• A variety of benefits dependent on role and location.

What you will do:

• Manage employee relations cases from intake through resolution, ensuring timely, consistent, and compliant outcomes across a variety of workplace matters.

• Conduct and support workplace investigations, including fact-finding, interviews, evidence review, and documentation of findings.

• Partner with HR Business Partners, managers, Legal, and Ethics & Compliance to assess risk, resolve issues, and align on appropriate outcomes.

• Provide guidance and coaching to managers and employees on employee relations processes, policies, disciplinary matters, and workplace concerns.

• Maintain accurate, confidential, and audit-ready case documentation while ensuring adherence to established governance standards and procedures.

• Identify trends, risks, and recurring workplace themes through case analysis and contribute insights that support proactive people strategies.

• Support operational excellence by contributing to process improvements, reporting initiatives, and the adoption of ER technologies and AI-enabled tools.

What we are looking for:

• Proficient experience in Employee Relations, HR investigations or a related field supporting U.S.-based employee populations.

• Hands-on experience managing employee relations cases and supporting workplace investigations from intake through resolution.

• Strong knowledge of U.S. employment laws and regulations, including EEO, Title VII, ADA, FMLA, and retaliation-related matters.

• Excellent written and verbal communication skills in English and Spanish, with the ability to navigate sensitive situations.

• Experience working with HR case management systems such as Workday, ServiceNow, or similar platforms is preferred.

• Experience in a multinational, matrixed, or shared services environment is strongly preferred, along with a commitment to confidentiality, integrity, and continuous improvement.

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Law, or a related field.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone's ideas, big or small, have the potential to improve millions of lives, and that's the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you're ready to help turn our customers' breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.