Customer Service Representative

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

As a Customer Service Representative you will coordinate and handle all customer requests and help them in order to grow our business, increase market share and market knowledge and to reach the commercial goals. You will be the bridge for Lonza and its external customers to provide efficient services and guarantee total customer satisfaction.

Key responsibilities:

• Be the primary contact for the customer and interact with Sales teams on a day-to-day basis
• Work with Finance on any customer credit problem that affects the shipment of orders
• Handle any customer inquiry accurately – with the assistance of other departments – providing product related and technical information as requested.
• Stay on top of all changes within LBS (new products, new policies, changes in legislation, …) providing the customer with the most recent information at all times.

Key requirements:

• Bachelors degree in sales or equivalent previous experience in a customer service position

• Customer-centric approach with excellent communication skills is needed for this role.

• Motivated to challenge the status quo and continuously look for improvement opportunities
• Working proficiency in French and English knowledge is a critical, additional language is a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.