Account Manager

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Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is versatile people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Job Description Summary:

The Account Manager will be responsible for managing and expanding key accounts across India and the Middle East with a focus on cell culture media sales. This role combines account management, customer advocacy and technical solution-selling. With annual revenues exceeding >5 mCHF from existing accounts and strong growth potential, the position requires a strong balance of commercial acumen, technical understanding and customer relationship building.

Key responsibilities:

• Manage and expand strategic accounts across India and the Middle East.
• Develop and execute account plans, mapping stakeholders and building long-term customer relationships.
• Achieve annual sales targets and drive consistent revenue growth.
• Identify new business opportunities in protein-based therapy and cell and gene therapy.
• Negotiate contracts, pricing and long-term supply agreements.
• Maintain accurate sales forecasts and ensure accountability for revenue performance.
• Partner with technical, product management, marketing, and operations to deliver customer-centric solutions.
• Promote Lonza’s Cell Culture Media solutions and coordinate with other value chains/platforms as needed.
• Act as a customer advocate, ensuring best-in-class delivery and resolution of issues.

               Provide insights into customer pipelines, bioprocessing strategies and market trends to shape        

Key requirements:

• B.S. or B.A./ MSc (Preferred)
• English and Local Language depending on region / country should be business fluent.
• Product Knowledge, Industry and Market, Applications / Workflows, Competition, Account / Customer, Tools and Resources 
• Effective Communication, Priority Management, Accountability, Teamwork, Results-Driven, Strategic Thinking, Lonza Core Values .
• Maintenance of quality systems and cGMP compliance for the business by ensuring compliance with processes, procedures and instructions for all activities.
• Is knowledgeable and complies with all pertinent safety policies, rules and regulations.Ensures that all team members comply with safety rules and regulations

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.