Account Solutions Rep

Job Title

Account Solutions Representative

Location

Greenwood, South Carolina, USA

This role is based at Lonza’s Greenwood, SC site and focuses on managing and growing customer relationships for the CHI Business Unit. You will act as a key partner between customers and internal teams, helping deliver tailored solutions that support growth and improve lives.

What you will get

• An agile career path within a dynamic, global life sciences organization.
• An inclusive, ethical, and values-driven workplace.
• Compensation programs that recognize and reward performance.
• Medical, dental, and vision insurance.
• Opportunities to work cross-functionally and build strong customer and leadership exposure.

What you will do

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day interactions and long-term relationships.
• Support revenue growth by managing accounts, identifying upsell opportunities, and achieving annual sales objectives.
• Coordinate with Sales, Operations, Supply Chain, Manufacturing, Quality, and Product Development to ensure customer needs are met.
• Track, analyze, and forecast account performance, preparing reports for sales teams and leadership.
• Manage customer orders, specifications, and the development of new custom materials.
• Resolve customer complaints through root cause analysis and corrective action follow-up.
• Provide leadership coverage by backfilling the Sales Manager role when required and representing Lonza in customer visits and sales meetings (approximately 10% travel).

What we are looking for

• Experience managing customer accounts within sales, marketing, product management, or customer service environments.
• Strong commercial and analytical skills, with the ability to identify trends and growth opportunities.
• Proven ability to build trusted relationships with customers and internal stakeholders.
• Confidence influencing and collaborating across multiple organizational levels with minimal supervision.
• Proficiency with business systems and tools such as Microsoft Office, CRM platforms (e.g., SFDC), Outlook, and ERP systems (e.g., SAP).
• A customer-focused mindset with strong communication, follow-up, and problem-solving skills.
• A bachelor’s degree in marketing, Sales, or a related field required

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion, and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives—and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.