Team Leader Account Solutions Excellence

Team Leader Account Solutions Excellence

Location: Bornem 

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. 

As a Team Leader Account Solutions Excellence you coordinate the activities that are part of the Account Solutions Excellence team in order to grow our business, increase market share, increase market knowledge and reach the commercial goals. You provide a link between Lonza and its external customers in order to provide optimal service and guarantee total customer satisfaction.

All activities are within the business objectives in order to assure compliance with the requirements of Quality, Environmental and Safety Management System, the IPEC’s (International Pharmaceutical Excipients Council), Good Manufacturing Practices Guide for bulk pharmaceutical excipients, applicable legislative requirements and the organization’s policies.

What you will get:

• An agile career and dynamic working culture

• An inclusive and ethical workplace

• Compensation programs that recognize high performance

• A variety of benefits dependant on role and location

• The full list of our global benefits can be also found on https://www.lonza.com/careers/benefits.

What you will do:

• To handle all enquiries of a number of key accounts including Product Development, Order handling, Complaint handling, General enquiries.

• To plan and coordinate the activities of the team members to work successfully and in cooperation with other teams to ensure alignment of business goals, strategies and customer satisfaction programs.

• To take responsibility for overall delivery of prompt, accurate processing of customer orders, inquiries and customer support in general within his/her team.

• To train, coach and develop team members and to provide regular performance feedback to them.

• To review and resolve escalations.

• To be an SAP key user: to build and maintain SAP local knowledge, to support end-users and to test new functionalities.

• To participate in improvement projects and to provide status updates

What we are looking for:

• Master's degree

• Minimum of 5 years of relevant work experience in customer service

• Background in Healthcare, Pharmaceuticals or Chemistry

• Proficiency in Microsoft Office applications, SAP and preferably Power BI

• Fluency in English plus another additional language

• Accurate and detail-oriented

• Open-minded and adaptable to change management

• Strong communication skills

• Flexible and resilient under high work pressure

• Strong interpersonal skills

• Excellent problem-solving abilities

• There is no visa sponsorship available for this role

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.