Senior Manager, Vendor Managemement

R75700 Senior Manager, Vendor Management

Location - Hyderabad

Role Purpose / Summary

The Senior Manager, Vendor Management role is built on two key pillars: Vendor Governance and Commercial Governance. It involves working closely with strategic partners, driving vendor strategy, and ensuring effective commercial oversight, including budget responsibility. The IT Vendor Manager is responsible for overseeing the full lifecycle of vendor relationships across the IT organization. This role ensures that vendors deliver maximum value through cost optimization, contract performance, service quality, and strategic alignment with business objectives. The individual collaborates closely with procurement, finance, IT operations, and senior leadership to drive effective vendor governance and risk management.

Key Accountabilities

Vendor Strategy & Governance

• Develop and implement the IT vendor management strategy to support business and technology objectives.

• Establish governance frameworks, including performance scorecards, SLAs, KPIs, and quarterly business reviews.

• Ensure vendors adhere to contractual terms, compliance requirements, and operational standards.

Contract & Commercial Management

• Lead the negotiation, renewal, and optimization of IT contracts, focusing on cost efficiency and value creation.

• Partner with procurement to manage RFPs, vendor selection, and competitive bidding processes.

• Identify cost-saving opportunities through consolidation, renegotiation, and benchmarking.

Performance & Relationship Management

• Serve as the primary point of contact for IT suppliers.

• Monitor service delivery, escalate issues, and drive remediation plans when performance gaps arise.

• Build strong vendor relationships to improve collaboration, innovation, and service quality.

Financial & Lifecycle Oversight

• Manage IT vendor budgets, cost tracking, forecasting, and spend reporting.

• Support license management, subscription tracking, and optimization of consumption-based services.

• Ensure timely renewals and reduce risk of unplanned cost escalations or service interruptions.

Cross-Functional Collaboration

• Work closely with IT towers to understand service requirements and strategic priorities.

• Engage stakeholders across finance, procurement, legal, and security to streamline vendor processes.

• Contribute to IT strategy planning, investment decisions, and portfolio management.

Key Requirements

• Proven experience in IT Vendor Management / Supplier Management.

• Strong contract negotiation and commercial management expertise.

• Experience managing SLAs, KPIs, and vendor performance frameworks.

• Financial acumen (budgeting, forecasting, cost optimization, spend tracking).

• Strong stakeholder management across IT, procurement, finance, and leadership teams.

• Solid understanding of IT services (infrastructure, applications, cloud environments).

• Certifications (incl. professional qualifications) i.e. ACCA, GPHR, CIPS, PgMP

About Lonza

At Lonza, our people are our greatest strength. With more than 30 sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values—Collaboration, Accountability, Excellence, Passion, and Integrity—reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. Lonza is committed to creating an inclusive environment for all employees.