Quality Customer Project Expert (f/m/d)

Location. Porriño, Spain.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely.

Here in Porrino (located 20 minutes from Vigo), we are looking for an experienced Quality Customer Projects Expert to join our ever expanding, highly successful team.

Responsible for managing customer projects within the Quality Unit, representing the department in cross-functional teams to ensure compliance with quality standards, timelines, and deliverables. Acts as a liaison between the customer and internal departments, coordinating technical SMEs throughout the project lifecycle while balancing customer expectations with business objectives.

What you’ll get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

What you’ll do:

• Act as the Quality representative in cross-functional teams for customer projects, ensuring action follow-up, issue resolution, and on-time delivery of project deliverables.

• Serve as liaison within the Quality Unit, ensuring tasks are effectively prioritized, completed on time, and communicated clearly and promptly.

• Manage Annual Product Reviews (APR), customer complaints, product recalls, and lot disposition.

• Monitoring of final product quality, including deviation management (ISA/OOC/OOT) and contribute to Continued Process Verification (CPV).

• Ensure inspection readiness for regulatory and customer audits, representing the department as needed.

What we’re looking for:

• Bachelor’s degree in Pharmacy, Chemistry, Biology, Biotechnology, Biochemistry, or equivalent.

• At least 3-5 years of experience in the pharmaceutical industry, with solid knowledge of GMP environments and Quality Systems.

• Strong communication skills in both English and Spanish (written and verbal), with experience in with client interactions and project management.

• Good understanding of statistics and data analysis, with the ability to identify trends from manufacturing or QC data and present findings to stakeholders.

• Excellent organizational and interpersonal skills, with a proactive and collaborative approach to cross-functional teamwork.

About Lonza:

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.