Quality Customer Project Expert (f/m/d)

Location. Porriño, Spain.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely

Here in Porrino (located 20 minutes from Vigo), we are looking for an experienced Quality Customer Projects Expert to join our ever expanding, highly successful team.

Responsible for managing customer projects within the Quality Unit, representing the department in cross-functional teams to ensure compliance with quality standards, timelines, and deliverables. Acts as a liaison between the customer and internal departments, coordinating technical SMEs throughout the project lifecycle while balancing customer expectations with business objectives.

What you’ll get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

What you’ll do:

• Act as the Quality representative in cross-functional teams for customer projects, ensuring action follow-up, issue resolution, and on-time delivery of project deliverables.

• Serve as liaison within the Quality Unit, ensuring tasks are effectively prioritized, completed on time, and communicated clearly and promptly.

• Manage Annual Product Reviews (APR), customer complaints, product recalls, and lot disposition.

• Monitoring of final product quality, including deviation management (ISA/OOC/OOT) and contribute to Continued Process Verification (CPV).

• Ensure inspection readiness for regulatory and customer audits, representing the department as needed.

What we’re looking for:

• Bachelor’s degree in Pharmacy, Chemistry, Biology, Biotechnology, Biochemistry, or equivalent.

• At least 3-5 years of experience in the pharmaceutical industry, with solid knowledge of GMP environments and Quality Systems.

• Strong communication skills in both English and Spanish (written and verbal), with experience in with client interactions and project management.

• Good understanding of statistics and data analysis, with the ability to identify trends from manufacturing or QC data and present findings to stakeholders.

• Excellent organizational and interpersonal skills, with a proactive and collaborative approach to cross-functional teamwork.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.