QA Specialist 3, Quality Systems Support (DMS & TW)

Location: Hyderabad

Be part of Lonza’s world-class Quality Systems & Compliance team in Visp. As a Quality Systems Support (DMS & TW), you will act as a key functional expert for the management, maintenance, and continuous improvement of the Document Management System (DMS) and TrackWise (TW). You will ensure the accuracy, compliance, and readiness of quality records while collaborating with global system owners to guarantee data integrity and system functionality across our sites in Visp, Stein, and Basel.

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

• The opportunity to work at a major global manufacturing hub with exposure to both local and global quality governance.

• Professional growth within a culture of excellence and continuous improvement.

• The full list of our global benefits can also be found on https://www.lonza.com/careers/benefits.

• Serve as the primary DMS Administrator (QM1 function) for the Visp site, overseeing all users in Visp, Stein, and Basel.

• Represent Visp as an active member of the DMSCO global team, contributing to system governance and global discussions.

• Provide first-level support via the user hotline to resolve issues and offer guidance on workflows and permissions.

• Assign system permissions according to global and local user concepts to ensure proper access control and segregation of duties.

• Oversee the complete documentation lifecycle, including controlled copies, validity checks, and periodic reviews of withdrawn or suspended documents.

• Develop and maintain training materials and SOPs related to DMS to ensure users operate the system compliantly.

• Manage and update the DMS Intranet homepage for Visp to ensure accurate communication of system resources.

• Serve as the Local Administrator for Lonza Visp and BioAtrium, ensuring compliant access management for the region.

• Manage EiCR global permissions and maintain TrackWise master data to support global workflow alignment and data integrity.

• Deliver first-level support via the user hotline to address system questions, technical issues, and workflow bottlenecks.

• Maintain the TrackWise Intranet resources, ensuring the availability of updated documentation and guidance for all users.

• Experience in Quality Systems Administration, specifically within Document Management or Quality Management Systems (QMS).

• Technical proficiency in Documentum and TrackWise is highly preferred.

• Strong understanding of cGMP regulations and Data Integrity (DI) principles.

• Ability to provide effective first-level support with a focus on troubleshooting and customer service.

• Experience in training and documentation, with the ability to write clear SOPs and educational materials.

• Excellent communication skills in English and German; ability to collaborate effectively with both local stakeholders and global teams.

• Detail-oriented approach to maintaining master data and managing system permissions.

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.