OT / IT support

Senior IT Coordinator

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Become a part of an outstanding team at Lonza AG as a Senior IT Coordinator in Greenwood, SC. This role offers an outstanding opportunity to contribute to our bold and innovative IT environment. Our inclusive and collaborative culture ensures you can successfully execute outstanding IT solutions, making a significant impact on our global operations.

• Coordinate and prioritize IT vendors and contractors while on-site at Lonza GWD, ensuring smooth operations.
• Maintain accurate documentation, including IT procedures, purchase orders, invoices, packing slips, and service reports.
• Ensure the physical cleanup, tidying, organization, and labeling of IT areas and assets are closely maintained.
• Assist with IT projects, including the installation and replenishment of switches, routers, servers, storage, phones, and access points.
• Provide daily operational support and coordinate OSS resources.
• Schedule and perform preventative maintenance to ensure continued IT efficiency.
• Assist with blocking issues from onsite technicians and resolve most effective resolution.
• Lead the calling of software or hardware service replacements.
• Own the Appspace management, ensuring seamless operation.
• Test, deploy, and replenish the printer fleet for uncompromised performance.
• Collaborate with global teams to manage Windows and Security updates and remediation efforts.

• High school diploma or equivalent experience required.
• Over five years of validated experience in IT-related fields.
• Strong understanding and expertise in IT support and development.
• Familiarity with working alongside offshore support teams.
• Extensive experience with IT equipment including laptops, servers, and switches.
• Excellent verbal and written communication skills.
• Ability to build and deliver site leadership presentations.
• Outstanding multitasking and prioritization skills.
• Diligent with a focus on the big picture.
• Willingness to travel, including international trips, up to 15%.
• Capability to collaborate with global teams across different time zones.
• Flexibility to work outside the traditional 8 to 5 schedule, including possible weekend work.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.