HR Services Documentation Specialist

Join our dynamic HR Services team in Manchester to shape, streamline, and govern operational documentation across our EMEA HR and payroll landscape.

This is an office‑first role. Working together in person supports close, real‑time collaboration and team alignment, enabling us to deliver our best work. You will work primarily in the office, with the flexibility to work remotely for 20% of your time (one day per week).

Note: For this vacancy, you will work on site 2 days per week (Wednesday mandatory) and remotely 3 days per week.

What you will get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Competitive hourly rate.

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do:

• Create, enhance, and govern Standard Operating Procedures (SOPs), process maps, and work instructions across EMEA HR and Payroll operations.

• Partner closely with HR Advisory and Payroll Subject Matter Experts (SMEs) across the EMEA region.

• Attend and record knowledge-transfer sessions, translating operational practices into clear, user-friendly documentation and training materials.

• Maintain a structured central documentation repository, ensuring version control, proper ownership, and accessibility across the region.

• Embed compliance, audit readiness, GDPR requirements, and key internal controls across all documented processes.

• Collaborate with cross-functional teams to reflect process and workflow touchpoints across systems such as Workday and Strada.

• Champion continuous improvement and operational excellence, supporting the regional alignment and standardisation of HR Services.

What we are looking for:

• Proven experience creating SOPs, process maps, work instructions, and operational documentation within HR, Payroll, Shared Services, or Process Excellence environments.

• Strong analytical ability to translate complex, multi-country business processes into structured, clear documentation.

• Excellent written English with exceptional attention to detail and communication skills.

• Proficiency with process mapping tools (such as MS Visio or similar) and advanced MS Office skills (Word, PowerPoint, Excel, Teams).

• Prior experience operating within a multinational or shared services environment.

• Familiarity with core HR and payroll terminology and operational workflows (no live payroll.

• Professional fluency in French, Spanish, German, or Dutch is advantageous, as is exposure to Continuous Improvement or Lean Six Sigma methodologies.

About Lonza At Lonza, their people are their greatest strength. With 30+ sites across five continents, their globally connected teams work together every day to manufacture the medicines of tomorrow. Their core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who they are and how they work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work they want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, they value diversity and are committed to creating an inclusive environment.

As Lonza’s talent acquisition partner, please note, Randstad is responsible for the engagement and contracting of this contingent role.

Ready to play your part in shaping the future of life sciences? Apply now.