Field Service Engineer

Field Service Engineer:

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Join Lonza AG as a Field Service Engineer in Montreal, QC, Canada, and be part of an ambitious team dedicated to making an outstanding impact! This role offers the powerful opportunity to work on brand-new projects and develop validated expertise in the life sciences industry. You will play a crucial role in developing and delivering beneficial programs for our customers, focusing on quality, supply chain, and operations. Your technical proficiency and collaborative spirit will help us challenge and excel in the market, ensuring flawless execution and continuous improvement of our products and services!

• Successfully execute Lonza AG’s beneficial programs across quality, supply chain, and encapsulation operations in your assigned territory.
• Identify target accounts for strategic program deployment and resolve their specific needs.
• Develop outstanding domain expertise in at least one field to improve program development and delivery.
• Support the creation of valuable programs to boost customer efficiency in quality, supply chain, and encapsulation operations.
• Provide technical solutions to customers using the Lonza AG portfolio and technical encapsulation expertise.
• Train customers on standard methodologies for encapsulation, including capsule handling, filling machine setup, and encapsulation troubleshooting & maintenance.
• Provide feedback to manufacturing facilities to improve product quality and service.
• Investigate and resolve product quality complaints as needed.
• Offer technical support to territory sales management as required.

• A minimum 2-year degree or equivalent experience of 5 years in encapsulation equipment, two-piece hard capsule filling, and troubleshooting.
• Proficiency with encapsulation equipment, including manual, semi-automatic, and high-speed machines.
• Proficiency in using PCs with standard and specialized software, as well as standard office equipment.
• Ability to drive/operate a motorized vehicle.
• Willingness and capability to travel as required by the job.
• Strong professional communication skills with colleagues and customers.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.