Director, Account Management EMEA

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

This role, based in Switzerland, offers an exciting opportunity to lead account management initiatives across the EMEA region. As an Associate Director or Director, you will have the chance to strengthen customer relationships, increase account penetration, and uncover new avenues of business. It will be important to deliver year on year customer happiness targets, and account targets.

• Work with a number of European based accounts to move their program(s) forward and look to grow business either with new molecules or growing the value chain.

• Develop strategic account plans based on market trends, ensuring approval from sales management and business.

• Manage account business and negotiations, ensure timely delivery of Scope of Work, and keep opportunity updated for senior management.

• Plan and implement sales processes with strong value propositions to efficiently close deals.

• Advocate for customers and resolve issues using internal team expertise, advancing critical ones when necessary.

• Close complex customer deals across Lonza technologies with effective teamwork and communication.

• Improve customer happiness and conduct regular account health checks.

• Strong interpersonal and leadership skills. Creative, adaptable, capable of self-motivation and independence

• Adept at building strong internal network and navigating a complex matrix organization to optimize influence for ensuring appropriate support levels for territory opportunities

• Proficient at engaging with technical and non-technical customer partners, including C-Suite leaders, to discuss the value of Lonza’s offerings for deals of any size.

• Strong understanding of drug development and commercialization processes

• Listen to internal/external needs, build solutions aligning with expectations, drive profitability

• Communicate Effectively in a Team: Build networks, respect diverse views, and foster trust. Support others by sharing feedback and knowledge.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.